Anytime a staff member within the Division of Student Affairs requests help, a ticket is opened. There are three ways to open a ticket: email, phone, or in person.
The most convenient way to submit most help requests is via email (StudentAffairsIT@ilstu.edu). We will research the problem reported and respond as soon as possible. Be sure to include a complete description of the problem or request, including contact information. The following types of requests are most often submitted via email:
Minor computer, monitor, software, or printer problems
Changes to access
More urgent requests can be made by telephone (438-1111). After normal business hours, a request for help can be submitted by selecting the emergency afterhours option from the voicemail prompt. Requests that should be made by telephone include:
Dead computer, monitor, or printer
Data security issues
Other urgent problems and requests
Any help request can be submitted in person by stopping by the Help Desk in the Student Services Building (Room 140).