The Help Desk is available to answer questions regarding any services Student Affairs IT provides and troubleshoot issues with the hardware and software we support.
The Help Desk staff uses remote tools and a shared knowledge base to help provide resolutions to reported issues as quickly as possible. All requests for assistance are documented in the Help Desk ticket system. If the Help Desk is unable to resolve the issue, the ticket will be routed to the appropriate Student Affairs IT area for resolution.
The Help Desk consists of student staff supervised by the Front-line Support Help Desk Manager.